FAQ

We usually operate within two to three days of handling time.

We use multiple carriers:

• Purolator
• Canada Post
• Loomis
• GLS/Dicom
• Midland
• UPS
• LTL carriers, etc.

Orders will usually be delivered within 5 to 7 business days

There is no Express, Same Day or Next Day options

If you wish to purchase 5 products or more, please contact us for a shipping quotation.

We take pride in offering you complete peace of mind when you choose our Lotus Lamps and offer a one year warranty after the day of purchase.

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at info@lotus-lamps.com. Please note that you will have to pay shipping fees to return your order.

Returns will need to be sent to the following address: 43 De Buade street, local 101, Quebec, QC, Canada G1R 4A2

Items sent back to us without first requesting a return will not be accepted.

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See our complete Terms of Service